Maintain confidentiality and security of proprietary company information, correspondence reports and files. Maintain positive guest relations at all times.Īddress and resolve guest complaints and ensure guest satisfaction.ĭocument all guest requests, concerns and communication information to responsible personnel for proper handling. Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.Īnticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day. Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and method of payment is established.Īccept and record credit card and photo ID information on guest accounts and provide change for guests as needed. Make a daily reservation count for arrivals and departures to direct actions in selling rooms.īlock all incoming reservations based on guest requests and availability.īlock arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on the envelope, assuring a smoother check-in. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins. We look forward to your arrival at our Holiday Inn Express and Suites Prattville South and sharing all that our southern hospitality has to offer.The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Want to shop? Enjoy The Shops at Legends next door or Premiere Place and the unique local-flavor stores in Historical downtown Prattville.Ĭonduct your meetings or events in our on-site 940 square feet of meeting space offering flexible catering options. Prattville businesses, such as James Hardie Expansion, International Paper, Medline Distribution, and Fras-Le, and Montgomery locations of Hyundai Motor Manufacturing, State of Alabama Capitol Complex, and Maxwell Gunter Air Force Station are only a short drive away. In town for business? We have the amenities to stay connected through our free wireless high-speed Internet and complimentary Business Center with copy, print and fax services. This suburban Prattville hotel is conveniently located near I-65 off Exit 179, next to the Robert Trent Jones Golf Trail at Capitol Hill and only minutes from downtown Montgomery, Alabama.Įnjoy a free hot breakfast before visiting nearby attractions including the historical museums and monuments of Montgomery’s Civil Rights Movement, Alabama Shakespeare Festival & Gardens, Montgomery Convention Center, Montgomery Performing Arts Center, or watching a Montgomery Biscuits baseball game. Welcome to Holiday Inn Express and Suites Prattville, Alabama.
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